Common Topics
Find quick answers and troubleshooting tips here.
Top Searches
WiFi and OTA updates
The CubicSecure uses 2.4 GHz WiFi (802.11b/g/n). You can perform OTA updates using the smartphone app as long as it is connected to the internet.
Finding the serial number
You can find the 12 characters long serial number on the bottom of the CubicSecure. The data-matrix beside the serial number can also be used using ba...
Custom Settings on the CubicSecure
If you live in a large home or are using the CubicSecure with a large water system, changing your pressure test settings can improve the accuracy of y...
Troubleshooting
The LED Status is blinking with a white light
This is indicating that OTA is in progress There is no need to worry, the system is performing an over the air firmware update(OTA). This can take a ...
The Water ON/OFF LED is red
This might be due to air bubbles in the system causing problems with detecting water flow. An easy way to remove air is by turning the water on max fl...
The water is shutting off while I'm using it
This means you will need to increase the leak threshold. You can modify the leakage detection threshold through the mobile app to tune it to your spe...
OTA updates are not working
This is normally is solved by restarting the device, you can follow the guide on how to restart the device under Guide and Tutorials.
Not performing pressure test
This means the device is waiting for no water activity to perform the test. The CubicSecure will delay the scheduled pressure test a couple of minutes...
The LED Status light is yellow
When you notice a sign indicating that the leak detection is deactivated or the water pressure is too low, it is essential to address this issue promp...
Lost connection and didn't reconnect automatically
In this guide, we will explain the process of reconnecting your device using the smartphone application and performing an over-the-air (OTA) update to...
Water ON/OFF is yellow
This happens when the position of the valve has been changed using the manual override switch. Press the WATER ON/OFF button to turn off the warning f...
Water usage is not increasing
If your water usage is not increasing or the ON/OFF LED is not blinking white when using water: Check that the device is installed in the correct wate...