FAQ

What pipe types does Water Grip support?

See supported pipes

Can I install the device on a vertical pipe?

Yes, vertical installation works fine if the pipe is straight and rigid.

See optimal placement

Does the pipe need to be straight?

Yes, install it as far away from bends/elbows as possible to avoid water turbulence.

See optimal placement

How often does Water Grip send data over WiFi?

It samples multiple times per second and uploads data once per hour to preserve battery.

Does USB-C power increase the upload frequency?

No, currently USB-C does not change the upload interval.

Will leak detection still work if WiFi is lost?

Yes. The device can still alarm locally via the buzzer. Leak notifications in the app will be sent once WiFi connection is restored.

Why do I have to press the button to enable Live data?

Live data uses Bluetooth, activated by pressing the button. Requires being within 10-15 meters of the device.

What type of leaks can the Water Grip detect?

The device performs continuous analysis on your water consumption patterns. By doing this, it is able to detect for example leaking toilets, a leaking dishwasher or if a water pipe bursts.

Can I turn off leak detection?

No, currently the leak detection mechanism cannot be disabled.

How accurate is the Water Grip?

Flow rate accuracy up to 95%, depending on installation quality and pipe type.

See preparations to ensure your device is properly installed.

Does dirt, dust, or paint on the pipe affect accuracy?

Yes. In order to obtain highest possible measurement accuracy, the pipe should be properly cleaned and free from paint.

See preparing the pipe

Can the device be calibrated for improved accuracy?

Not via the Quandify App.
Contact support@quandify.com.

Can I use more than one Water Grip?

Yes. Every device is uniquely represented in the Quandify App and reports its own consumption data. The app does not combine or subtract flows between devices.

Can I measure hot-water supply and return?

Yes, but the Quandify App does not calculate net consumption automatically.

Does it support Home Assistant?

Yes, a custom HACS integration is available at GitHub (requires cloud connection).

Is there a local API or MQTT support?

Not currently.

Can I leave batteries in when using USB-C?

Yes. USB-C powers the device; batteries act as backup. Batteries are not charged.

Do many leak alerts drain the battery faster?

Yes, frequent alarms and WiFi activity reduce battery life.

Live data shows flow when no water is running, why?

1. Make sure that the device is installed on a supported pipe type.

   
   See supported pipes.
   

2. Make sure that the device is not installed to close to a pipe bend and that the pipe is clean
   
   See preparations.
   

3. Verify that the correct pipe type is selected in the Quandify App

Device can’t find my Wi-Fi network, what can I do?

1. Ensure that the Wi-Fi router has the 2.4 GHz band enabled.
   

2. Make sure that the Wi-Fi router is in range
   

3. Restart the device by re-inserting the batteries
   

4. Restart the router

Is Water Grip MID-certified for billing?

No, it is not MID-approved and should not be used for billing.

Can it be used outdoors?

No, it is not designed for outdoor environments.

Can it measure on pipes with diameters larger than 32 mm?

No, these sizes exceed hardware limits.