Water Grip Manual
Introduction
Thank you for choosing the Quandify Water Grip, a smart, non-invasive water monitor designed to help you detect leaks and track water usage with ease.
Leak detection
Get instant alerts if there’s a leak anywhere in your home (or in a specific room, depending on where you place it).Track water usage
See how much water you’re using - daily, weekly, or monthly in the Quandify appSave water (and money)
Set your own usage goals, spot unusual water habits, and find ways to cut down on waste.Peace of mind while you’re away
Whether you’re on vacation or at work, you’ll know right away if something’s wrong.No tools, no plumber
The device simply clamps onto your pipe. No cutting, drilling, or plumbing experience needed.
What’s in the Box
Item | Description |
1x Quandify Water Grip | The main device |
1x Quick Start Guide | Simple setup guide to get you started |
1x Allen Key | A small, practical tool included to easily secure or adjust the Water Grip on your pipe. |
1x Pipe Ruler | A helpful measurement tool used to check your pipe diameter, ensuring the device fits correctly. |
2x Batteries | For powering the device |
Quandify App
The Quandify App is your smart companion for the Water Grip. It lets you see what’s happening with your water usage, get leak alerts, and manage your settings - all from your phone.
Track water usage
See how much water you’re using - daily, weekly, monthly or yearly.Get instant leak alerts
If a leak is detected, the app notifies you immediately so you can take action.Acknowledge and clear leak alerts
Stop the alert and mark it as seen, directly in the app.Check device status
See your device’s connection status, battery level, and available updates.Change settings
Change WiFi, notification settings etc.Installation instructions
The app will guide you through all necessary steps to help you succeed with installing the device at your home.
Download to get started
Available in the App Store or Google Play.
Tip: Keep the app updated to get the latest features and improvements.
Installation
Where to install
Main water inlet (optimal)
Usually located in a utility room, basement, or near the main water meter. This setup lets you monitor all water usage and detect leaks anywhere in the house.
Image: Visualization of Water Grip on main water inlet pipe.
Image: Visualization of Water Grip on main water inlet pipe.
Kitchen
Install one or two devices (hot and cold) to the water pipe(s) leading specifically to your kitchen fixtures, such as the sink, dishwasher, or other kitchen appliances. This helps monitor kitchen water usage and immediately detect leaks or problems specific to this area.
Image: Visualization of Water Grips on local water pipes under kitchen sink.
Bathroom
Install one or two devices (hot and cold) on the water pipe(s) supplying your bathroom fixtures, like the toilet, shower, bathtub, or sink. This allows you to closely track water consumption in your bathroom and quickly receive alerts if leaks or unusual water usage occur.
Image: Visualization of Water Grips on local water pipes in the bathroom.
Laundry room
Install a device on e.g. the cold water pipe connected to the washing machines to monitor its water usage.
Supported pipes
Type | Description | How to identify | Dimensions(mm) | Example |
Metal: Copper | Strong metal pipe | Hard, reddish-brown color | 15, 18, 22, 28 | |
Metal: Chromed Copper | Copper pipe with shiny chrome coating | Smooth, shiny silver color | 15, 18, 22 | |
Plastic: PEX | Flexible plastic pipe | Easy to bend, usually white | 16, 20, 25 | |
Plastic: Multi-layered | Plastic pipe with metal layer inside | Stiffer than plastic, usually white or grey | 16, 20, 25, 32 |
Pro tip!
Use the pipe ruler supplied in the box to identify what pipe pipe type and dimension you have.
Preparations
Before installation, make sure that the pipe is:
Clean
Wipe away any dirt, dust, or oil so the pipe is completely clean.Undamaged
Look carefully to make sure there are no dents, cracks, or damages.Free from corrosion
Check that there’s no rust or corrosion. Remove any rust/corrosion if possible using sandpaper and/or solvent.Not painted
Ensure the pipe surface is bare metal or plastic, with no paint or coating. If any paint exists, remove using a proper solvent.
How to install
Download the Quandify app
Available in the App Store or Google Play.Add your Water Grip in the app
Create an account and add your device (+).Follow the installation instructions
The app will guide you through the steps.
Device operation
Power options
Battery
Suitable for flexible installation locations
USB-C
For continuous operation without battery changes
Recommended if the device is placed near a power outlet
Configuration mode
Activates Bluetooth pairing mode.
How to enable
Press and hold down the button for at least five (5) seconds until the beeper beeps and LED is blinking BLUE
Use the Quandify app to complete the setup
Normal operation
During normal operation the device will:
Measure water consumption and temperature
Check for leaks (see Leakage detection)
Send instant alerts if a leak is detected
Send consumption data to the Quandify app over WiFi
How often the data gets updated in the Quandify app depends on the power source, see table below.
Power source | Update frequency | Data resolution |
Battery | Every 8th hour | High |
USB-C | Every hour | High |
Check device status
See if the device is functioning correctly.
How to check
Press the button once.
Check the LED and refer to the LED description table below.
LED description
Color | Behaviour | Description | Action required |
🔵 Blue | Blinking | Configuration mode | Configure the device using the Quandify app |
🟢 Green | Blinking | Device ready to be installed on a pipe | Follow the installation steps in the Quandify app |
🟢 Green | Solid | Successfully mounted on the pipe and connected to WiFi | - |
⚪ White | Blinking | Connecting to WiFi | - |
🟡 Yellow | Blinking | Leak detected | Check for leakages. Details about the detected leak is shown in the Quandify app. |
🟣 Purple | Blinking | The device is being updated and some functions are temporarily disabled | Wait for the LED to turn GREEN. This process can take up to a couple of minutes. Wait until finished. Do not disconnect the power source. |
🔴 Red | Solid | The device is not working properly | Contact technical support |
⚫ OFF | - | The device is either running in normal operation or powered off | - |
Device updates
The Water Grip can update itself automatically over WiFi to keep up to date with the latest improvements, features, and security fixes.
How it works
The device will check for available updates when sending data to the Quandify app. The frequency depends on the power source (see Normal operation).
Battery replacement
The device will alert if the batteries needs to be replaced in different ways:
Beeping
It makes a clear beep sound.LED
See LED description.Push notification in the Quandify app
Notification in your phone.Notification by Email
In case you don't have access to your phone.
Power off
To power off the device, simply remove the batteries and unplug the USB-C cable (if connected).
Resetting the device
Important ⚠
A reset cannot be undone. Ensure you want to erase all data before proceeding.
All settings, including Wi-Fi configurations and usage data, will be deleted
You will need to reconnect to Wi-Fi and reconfigure the device
How to reset
Unplug the power source
Remove batteries
Unplug USB-C cable (if connected)
Press and hold down the button
Plug in the power
Insert the power source (batteries or USB-C) while pressing down the buttonHold for approximately 5 seconds
Wait until the device beeps.Release the button
The LED should blink BLUE indicating that the device is ready to be configured (see LED description)
Leakage Detection
Important ⚠
If the Water Grip isn’t properly installed, or if the pipe contains air/water mix, the device cannot reliably detect leaks.
How it works
The Quandify Water Grip continuously monitors your water flow to identify leaks, helping you quickly respond to potential water damage.
Leak type | What it means | Thresholds (default) |
Medium | Continuous water flow longer than normal use suggests an appliance (e.g. kitchen tap or washing machine) left open or is leaking | 50 L/h for 45 minutes |
Large | Triggered when water flow is very high - higher than normal for any appliance. This usually means a pipe or appliance is broken. It works like an electrical fuse, quickly alerting you when something goes wrong | 1 500 L/h for 32 seconds |
Notifications
The device instantly alerts if a leak is detected in different ways:
Beeping
It makes a clear beep sound.LED
See LED description.Push notification in the Quandify app
Notification in your phone.Notification by email
In case you don't have access to your phone.
Acknowledging a leak
If a leak is detected, the device will alert until the user acknowledges the leak. This can be done by:
Opening the Quandify app and tap to acknowledge the leak
Pressing the button once
Technical specifications
Battery | 2 × AA Non-rechargeable |
Battery Life | Up to 3 years* |
External Power | USB-C (5 V DC, 1 A) |
Weight | ~282 grams (excluding packaging) |
Dimensions (mm) | Width: 57, Height: 65, Length: 85 |
Connectivity | Wi-Fi 6 (802.11ax, 2.4 GHz) Bluetooth 5 (BLE) |
Environment | Indoor use only |
Water temperature | 0.1°C – 70°C |
Temperature accuracy | ±2% max |
Supported liquids | Water |
Supported pipes | Metal: Copper 15, 18, 22, 28 mm Metal: Chromed Copper 15, 18, 22 mm Plastic: PEX 16, 20, 25 mm Plastic: Multi-layered, PAL 16, 20, 25, 32 mm |
Leakage detection | Medium leak Large leak 1500 L/h over 32 seconds |
Data update frequency | Battery powered: 8 hours USB-C powered: 1 hour |
App compatibility | iOS 13+, Android 8+ |
*Battery life depends on data usage, connectivity conditions, and environmental factors.
Troubleshooting
Issue | Action |
Device won’t connect to WiFi | Ensure that your WiFi router is configured to 2.4GHz. |
I cannot see any data in the Quandify app | Check the device status (see Checking device status) How often data is updated depends on the power source (see Normal operation) |
The device beeps at regular intervals, what does that mean? | The device has detected a leak (see Leakage detection) or The battery is low (see Replacing batteries) |
Battery drains quickly | Battery life depends heavily on the frequency of detection of leaks, WiFi connections, LED and beeper action. |
Safety & Maintenance
Keep the device away from extreme heat or moisture.
Clean with a dry cloth—do not submerge.
FAQ (Frequently Asked Questions)
Question | Answer |
How does the Water Grip work? | The Water Grip uses ultrasonic and temperature sensors to measure the flow rate in a water pipe. This data can then be used for detecting leakages (see Leakage detection) |
Do I need a plumber to install it? | No! It’s completely DIY-friendly. |
What certification does the Water Grip have? | CE |
Support & contact Information
For help, visit the Quandify website or contact our support team:
📧 Email: support@quandify.com
🌍 Website: quandify.com/support/water-grip