Water Grip Manual

Edited


Introduction

Thank you for choosing the Quandify Water Grip, a smart, non-invasive water monitor designed to help you detect leaks and track water usage with ease.

  • Leak detection
    Get instant alerts if there’s a leak anywhere in your home (or in a specific room, depending on where you place it).

  • Track water usage
    See how much water you’re using - daily, weekly, or monthly in the Quandify app

  • Save water (and money)
    Set your own usage goals, spot unusual water habits, and find ways to cut down on waste.

  • Peace of mind while you’re away
    Whether you’re on vacation or at work, you’ll know right away if something’s wrong.

  • No tools, no plumber
    The device simply clamps onto your pipe. No cutting, drilling, or plumbing experience needed.


What’s in the Box

Item

Description

1x Quandify Water Grip

The main device

1x Quick Start Guide

Simple setup guide to get you started

1x Allen Key

A small, practical tool included to easily secure or adjust the Water Grip on your pipe.

1x Pipe Ruler

A helpful measurement tool used to check your pipe diameter, ensuring the device fits correctly.

2x Batteries

For powering the device


Quandify App

The Quandify App is your smart companion for the Water Grip. It lets you see what’s happening with your water usage, get leak alerts, and manage your settings - all from your phone.

  • Track water usage
    See how much water you’re using - daily, weekly, monthly or yearly.

  • Get instant leak alerts
    If a leak is detected, the app notifies you immediately so you can take action.

  • Acknowledge and clear leak alerts
    Stop the alert and mark it as seen, directly in the app.

  • Check device status
    See your device’s connection status, battery level, and available updates.

  • Change settings
    Change WiFi, notification settings etc.

  • Installation instructions
    The app will guide you through all necessary steps to help you succeed with installing the device at your home.

Download to get started
Available in the App Store or Google Play.

Tip: Keep the app updated to get the latest features and improvements.


Installation

Where to install

Main water inlet (optimal)
Usually located in a utility room, basement, or near the main water meter. This setup lets you monitor all water usage and detect leaks anywhere in the house.

Image: Visualization of Water Grip on main water inlet pipe.

Image: Visualization of Water Grip on main water inlet pipe.

Kitchen
Install one or two devices (hot and cold) to the water pipe(s) leading specifically to your kitchen fixtures, such as the sink, dishwasher, or other kitchen appliances. This helps monitor kitchen water usage and immediately detect leaks or problems specific to this area.

Image: Visualization of Water Grips on local water pipes under kitchen sink.

Bathroom
Install one or two devices (hot and cold) on the water pipe(s) supplying your bathroom fixtures, like the toilet, shower, bathtub, or sink. This allows you to closely track water consumption in your bathroom and quickly receive alerts if leaks or unusual water usage occur.

Image: Visualization of Water Grips on local water pipes in the bathroom.

Laundry room
Install a device on e.g. the cold water pipe connected to the washing machines to monitor its water usage.

Supported pipes

Type

Description

How to identify

Dimensions(mm)

Example

Metal:

Copper

Strong metal pipe

Hard, reddish-brown color

15, 18, 22, 28

Metal:

Chromed Copper

Copper pipe with shiny chrome coating

Smooth, shiny silver color

15, 18, 22

Plastic:

PEX

Flexible plastic pipe

Easy to bend, usually white

16, 20, 25

Plastic:

Multi-layered
PAL

Plastic pipe with metal layer inside

Stiffer than plastic, usually white or grey

16, 20, 25, 32

Pro tip!
Use the pipe ruler supplied in the box to identify what pipe pipe type and dimension you have.


Preparations

Before installation, make sure that the pipe is:

  1. Clean
    Wipe away any dirt, dust, or oil so the pipe is completely clean.

  2. Undamaged
    Look carefully to make sure there are no dents, cracks, or damages.

  3. Free from corrosion
    Check that there’s no rust or corrosion. Remove any rust/corrosion if possible using sandpaper and/or solvent.

  4. Not painted
    Ensure the pipe surface is bare metal or plastic, with no paint or coating. If any paint exists, remove using a proper solvent.


How to install

  1. Download the Quandify app
    Available in the App Store or Google Play.

  2. Add your Water Grip in the app
    Create an account and add your device (+).

  3. Follow the installation instructions
    The app will guide you through the steps.


Device operation

Power options

Battery

  • Suitable for flexible installation locations

USB-C

  • For continuous operation without battery changes

  • Recommended if the device is placed near a power outlet


Configuration mode

Activates Bluetooth pairing mode.

How to enable

  1. Press and hold down the button for at least five (5) seconds until the beeper beeps and LED is blinking BLUE

  2. Use the Quandify app to complete the setup


Normal operation

During normal operation the device will:

  • Measure water consumption and temperature

  • Check for leaks (see Leakage detection)

  • Send instant alerts if a leak is detected

  • Send consumption data to the Quandify app over WiFi

How often the data gets updated in the Quandify app depends on the power source, see table below.

Power source

Update frequency

Data resolution

Battery

Every 8th hour

High

USB-C

Every hour

High


Check device status

See if the device is functioning correctly.

How to check

  1. Press the button once.

  2. Check the LED and refer to the LED description table below.


LED description

Color

Behaviour

Description

Action required

🔵 Blue

Blinking

Configuration mode

Configure the device using the Quandify app

🟢 Green

Blinking

Device ready to be installed on a pipe

Follow the installation steps in the Quandify app

🟢 Green

Solid

Successfully mounted on the pipe and connected to WiFi

-

⚪ White

Blinking

Connecting to WiFi

-

🟡 Yellow

Blinking

Leak detected

Check for leakages. Details about the detected leak is shown in the Quandify app.

🟣 Purple

Blinking

The device is being updated and some functions are temporarily disabled

Wait for the LED to turn GREEN. This process can take up to a couple of minutes. Wait until finished. Do not disconnect the power source.

🔴 Red

Solid

The device is not working properly

Contact technical support

⚫ OFF

-

The device is either running in normal operation or powered off

-


Device updates

The Water Grip can update itself automatically over WiFi to keep up to date with the latest improvements, features, and security fixes.

How it works

The device will check for available updates when sending data to the Quandify app. The frequency depends on the power source (see Normal operation).


Battery replacement

The device will alert if the batteries needs to be replaced in different ways:

  • Beeping
    It makes a clear beep sound.

  • LED
    See LED description.

  • Push notification in the Quandify app
    Notification in your phone.

  • Notification by Email
    In case you don't have access to your phone.


Power off

To power off the device, simply remove the batteries and unplug the USB-C cable (if connected).


Resetting the device

Important ⚠

  • A reset cannot be undone. Ensure you want to erase all data before proceeding.

  • All settings, including Wi-Fi configurations and usage data, will be deleted

  • You will need to reconnect to Wi-Fi and reconfigure the device

How to reset

  1. Unplug the power source
    Remove batteries
    Unplug USB-C cable (if connected)

  1. Press and hold down the button

  2. Plug in the power
    Insert the power source (batteries or USB-C) while pressing down the button

  3. Hold for approximately 5 seconds
    Wait until the device beeps.

  4. Release the button
    The LED should blink BLUE indicating that the device is ready to be configured (see LED description)


Leakage Detection

Important ⚠

If the Water Grip isn’t properly installed, or if the pipe contains air/water mix, the device cannot reliably detect leaks.

How it works

The Quandify Water Grip continuously monitors your water flow to identify leaks, helping you quickly respond to potential water damage.

Leak type

What it means

Thresholds (default)

Medium

Continuous water flow longer than normal use suggests an appliance (e.g. kitchen tap or washing machine) left open or is leaking

50 L/h for 45 minutes

Large

Triggered when water flow is very high - higher than normal for any appliance. This usually means a pipe or appliance is broken. It works like an electrical fuse, quickly alerting you when something goes wrong

1 500 L/h for 32 seconds

Notifications

The device instantly alerts if a leak is detected in different ways:

  • Beeping
    It makes a clear beep sound.

  • LED
    See LED description.

  • Push notification in the Quandify app
    Notification in your phone.

  • Notification by email
    In case you don't have access to your phone.


Acknowledging a leak

If a leak is detected, the device will alert until the user acknowledges the leak. This can be done by:

  • Opening the Quandify app and tap to acknowledge the leak

  • Pressing the button once


Technical specifications

Battery

2 × AA

Non-rechargeable

Battery Life

Up to 3 years*

External Power

USB-C (5 V DC, 1 A)

Weight

~282 grams (excluding packaging)

Dimensions (mm)

Width: 57, Height: 65, Length: 85

Connectivity

Wi-Fi 6 (802.11ax, 2.4 GHz)

Bluetooth 5 (BLE)

Environment

Indoor use only

Water temperature

0.1°C – 70°C

Temperature accuracy

±2% max

Supported liquids

Water

Supported pipes

Metal: Copper

15, 18, 22, 28 mm

Metal: Chromed Copper

15, 18, 22 mm

Plastic: PEX

16, 20, 25 mm

Plastic: Multi-layered, PAL

16, 20, 25, 32 mm

Leakage detection

Medium leak
50 L/h over 45 minutes

Large leak

1500 L/h over 32 seconds

Data update frequency

Battery powered: 8 hours

USB-C powered: 1 hour

App compatibility

iOS 13+, Android 8+

*Battery life depends on data usage, connectivity conditions, and environmental factors.

Troubleshooting

Issue

Action

Device won’t connect to WiFi

Ensure that your WiFi router is configured to 2.4GHz.

I cannot see any data in the Quandify app

Check the device status (see Checking device status)

How often data is updated depends on the power source (see Normal operation)

The device beeps at regular intervals, what does that mean?

The device has detected a leak (see Leakage detection)

or

The battery is low (see Replacing batteries)

Battery drains quickly

Battery life depends heavily on the frequency of detection of leaks, WiFi connections, LED and beeper action.

Contact technical support if the problem persists.

Safety & Maintenance

  • Keep the device away from extreme heat or moisture.

  • Clean with a dry cloth—do not submerge.

FAQ (Frequently Asked Questions)

Question

Answer

How does the Water Grip work?

The Water Grip uses ultrasonic and temperature sensors to measure the flow rate in a water pipe. This data can then be used for detecting leakages (see Leakage detection)

Do I need a plumber to install it?

No! It’s completely DIY-friendly.

What certification does the Water Grip have?

CE

Support & contact Information

For help, visit the Quandify website or contact our support team:

📧 Email: support@quandify.com

🌍 Website: quandify.com/support/water-grip